Appointment & cancellation policy
We understand that unexpected situations may arise that require you to cancel or reschedule. We kindly request at least 48 hours notice whenever possible, so we can offer your appointment time to another client.
Deposits
- Deposit required: $45 for a colonic session.
- Deposit required: $60 when booking two or more services.
- All deposits are applied toward your service(s) and secure your appointment.
Important policies
1. Cancellations within 48 hours
Any appointment canceled, rescheduled, or missed within 48 hours of the scheduled appointment time will result in forfeiture of the deposit or reserved session. If you choose to rebook, a new deposit will be required to reserve another appointment.
2. Medical emergencies
In the event of a documented medical emergency, management may review the situation on a case-by-case basis. A doctor's note may be required.
3. No call / no show
Failure to attend an appointment without notice will result in the loss of the deposit. If a package session is reserved, one session will be forfeited. Future appointments may require payment in full at the time of booking.
4. Late arrivals
Clients arriving more than 15 minutes late may not be accommodated due to scheduling constraints. In such cases, the appointment will be considered a missed appointment, and the deposit or reserved session will be forfeited.
5. Appointments booked within 48 hours
Appointments booked within 48 hours of the scheduled service time, as well as appointments offered from the waiting list, require full payment and cannot be canceled or rescheduled.
6. Excessive rescheduling
Rescheduling more than three consecutive times may result in the loss of the deposit or session reserved for that appointment.
Health disclosure & client responsibility
At Colon Hydrotherapy & Wellness Center, your health, safety, and well-being are our highest priorities. All clients are required to complete a Health History Questionnaire and provide truthful, accurate, and complete information regarding their medical history, current health conditions, medications, recent surgeries, and any other relevant health concerns prior to booking.
This information is essential in determining whether colon hydrotherapy is safe and appropriate for you. Failure to disclose important medical information, or providing inaccurate or incomplete responses, may result in cancellation of your appointment, refusal of treatment, and forfeiture of any deposit paid in accordance with our booking policy.
In certain situations, physician clearance and/or a signed Informed Consent and Liability Waiver may be required before treatment can be provided. By submitting your Health History Questionnaire and scheduling an appointment, you acknowledge that the information provided is true and accurate to the best of your knowledge. You also understand that Colon Hydrotherapy & Wellness Center reserves the right to decline, postpone, or discontinue treatment if it is determined to be unsafe, medically inappropriate, or outside the scope of safe practice.
Thank you for your understanding and cooperation — and for trusting us with your health and wellness journey.